
Mastering the Language of Influence
Words that change Minds
continues to save us valuable time and effort,
how a very simple term
can mean something entirely different
in a partners or colleagues mind.
I became alert and aware of all the ambiguities and vagueness in our language,
and how easy it was for our team to search for a true meetings of the minds’
2 Program
Thurs 24th - Friday 25th May 2012
2 days(9.00am & 5.00pm )
for Personal & Business Application
without certification
(Will Receive Certificate of Attendance)
Early BIRD Booking for 2 Day - save $330.00
Your Investment $990.00 (GST inclusive)
normally $1320.00,
is available when you
book and pay
for your place NOW
before Friday 4th May 2012

3 Day Certification Program
Thursday 24th, Friday 25th & Saturday 26th May 2012
Practitioner Certification
(International certification from Shelle Rose Charvet - as a LAB Profile Practitioner)
Early BIRD Booking for 3 Day Certification - Save $440.00
(Internationally Recognised Certification)
Your Investment $1210.00 (GST inclusive)
normally $1650.00,
is available when you book and pay
for your place
before Friday 4th May 2012
Location: Wakerley, Brisbane. Qld
15 mins from CBD. Off Manly Rd
FREE PARKING
Only you can and will decide That It Is Right For You to BOOK NOW
An Introduction to
“Words that change Minds”
The “Words That Change Minds” course is based on the Language & Behaviour Profile (or LAB Profile), a practical tool and set of skills that you can apply in everyday situations and conversations. With “Wordthat changeMinds”You can attain higher levels of performance in the work you do with other people; whether it be one-to-one or in groups.
The LAB Profile is principally about INCREASING YOUR INFLUENCE through more EFFECTIVE COMMUNICATION.
This powerful tool and set of skills is currently being used in everyday working environments across the following fields of business:

- Sales
- Marketing
- Management
- Training
- Coaching
- Counselling
- Recruitment
- Team Development
- Litigation and Conflict Resolution
- Solving Communication Problems
The Benefits of the LAB Profile
There are already many organisations using this tool in a number of ways:
- To shorten the sales cycle and increase customer satisfaction
- To design powerful marketing and advertising campaigns
- To hire the right people;
- who are motivated and suited to performing in their specific roles,
- lowering attrition rates and thus reducing the cost of recruitment
- To minimise the pain of implementing organisational change
- To understand the personality clashes that occur in regular meetings
(both internally and with customers) and then use this
understanding to reach successful outcomes quickly and effectively
- To identify why some people seem so difficult to deal with
and how to overcome that
- To dramatically improve results in negotiation and litigation
- To simplify career counselling and professional coaching
- To create high performance teams by managing people’s strengths,
rather than suffering from their weaknesses
The Features of the LAB Profile
What is the LAB Profile and how is it able to produce all of these benefits?
The LAB Profile is a linguistic tool.
By simply listening to the way a person is speaking, LAB allows you to identify how a person is motivated
and what kind of information they can handle.
In 20 minutes you can get more information about a person
than one usually gets from 20 years of marriage!
LAB Teaches you HOW TO UNDERSTAND, PREDICT AND INFLUENCE the behaviours of others
The Summary of The Course Content
- Building rapport – even with those you perceive as being “difficult” people!
- Recognition of how everyone is unique and how this affects the language you use
- Re-defining and developing the art and skill of listening
- Building confidence and the ability to identify how a person’s motivation is triggered and then maintained
- Developing behavioural flexibility and widening the choices of how you interact with others
- Application of these new learning's to your own specific personal and professional roles
- Developing sour skillset that will enhance your liofe personally and profesional
The LAB Profile will help you to:-
Recognise and understand how
You and Others are unique and why some barriers to communication exist with some people - you know of those people for whom it always seems you are "talking a different language", - or indeed feel like you are"banging your head against a brick wall!"
Gain rapport
(especially with those "difficult" people/customers) by acknowledging them in their view of the world. You will learn that you don't have to agree with their view, but it's helpful to recognise it, respect it and be flexible in the language you then use to communicate with them.
Acquire tools,
techniques and skills that will allow you to recognise the linguistic preferences of other people. You will then learn how to respond using the language that is most appealing to them (rather than continuing to use the language that suits you). This will allow you to communicate more effectively and get the results you desire.
Academic Background to the LAB Profile
In the late 1950s Noam Chomsky completed his Ph.D. thesis Transformational Grammar. In it he explained that there are
three processes by which people make sense of the world; Deletions, Distortions and Generalisations.
These processes help us to create reality as we perceive it – because that’s all reality ever is – our perception
Our perceptions are limited by the amount of information we can hold in our awareness at one moment in time. The American psychologist George Miller wrote a paper in 1956 that stated that we can only handle “seven, plus or minus two” bits of information at any one time and that we delete the rest. It is interesting to note what different people delete or retain –
this is one of the factors that make us all so unique.
What is it that you filter in or filter out of your awareness in any given context?
Why committ before you know? Give us a try and judge for yourself

2 Program
Thursday 24th - Friday 25th May 2012
2 days(9.00am & 5.00pm )
for Personal & Business Application
without certification
(Will Receive Certificate of Attendance)
Early BIRD Booking for 2 Day - save $330.00
Your Investment $990.00 (GST inclusive)
normally $1320.00,
is available when you
book and pay
for your place NOW
before Friday 4th May 2012

3 Day Certification Program
Thursday 24th, Friday 25th & Saturday 26th May 2012
Practitioner Certification
(International certification from Shelle Rose Charvet - as a LAB Profile Practitioner)
Early BIRD Booking for 3 Day Certification - Save $440.00
(Internationally Recognised Certification)
Your Investment $1210.00 (GST inclusive)
normally $1650.00,
is available when you book and pay
for your place
before Friday 4th May 2012

Only You Can and Will Decide That It Is Right For You to BOOK NOW
Accommodation:
This is not a residential course, but accommodation is available (if you require it) at a Motel nearby,
in Wynnum
and in Manly, Phone or email me for more details
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